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在三网融合的大趋势下,广电网络公司面临着激烈的市场竞争,随着有线电视网络的整合、数字电视的整体转换和普及、高清节目的传送、互动业务的推广和多媒体业务的开展,客户服务水平亟待提高,在新的网络平台上,创立新的服务体系,构建新的服务机制、丰富网络服务内容、变被动服务为主动服务,进一步提高服务质量,以推动有线数字电视网络各项业务的顺利开展。
In the general trend of triple play, radio and television network companies are facing fierce market competition. With the integration of cable television networks, the overall conversion and popularization of digital television, the transmission of high-definition programs, the promotion of interactive services and the development of multimedia services, The level of customer service needs to be improved urgently. On the new network platform, we will create a new service system, build a new service mechanism, enrich network service contents, change passive service to active service, and further improve service quality so as to promote all aspects of cable DTV network The smooth operation of the business.