在美国,曾发生这样一件事,德克萨斯州一家电视机厂经营不善,濒临倒闭。老板焦思苦虑,最后决定请日本人来管理这家工厂。日本人上任后,一连使了三招,看似“雕虫小技”,却令美国人惊讶不已。第一,把职工们召集在一起,不是指责嘲笑他们,而是邀请他们聚首喝咖啡,还赠送给每人一台半导体收音机。日本经理说:“你们看看,这么脏乱的环境怎么搞生产呢?”于是大家一齐动手,清扫、粉刷了厂房,工厂面貌为之一新。第二,经理一反资方与工会对立的传统,主动拜访了工会负责人,希望“多多关照”。此举使工人们很快解除了戒备心理,在感情上与日本人靠近了。第三,工厂需要 In the United States, such a thing happened. A television factory in Texas was in poor business and was on the verge of bankruptcy. The boss was worried and finally decided to ask the Japanese to manage the factory. After the Japanese took office, they made three moves in a row, seemingly “small techniques”, but they surprised the Americans. First, to summon the workers together, instead of accusing them of laughing at them, they are invited to gather for coffee and give each person a semiconductor radio. The Japanese manager said, “Look, how do you make such a messy environment?” Then everyone went hand in hand to clean and paint the factory. The factory looks new. Secondly, the manager once paid a visit to the head of the trade union, and he hoped that “a lot of attention will be given” to the tradition of opposing capitalists and unions. The move quickly relieved the workers of their alertness and was emotionally close to the Japanese. Third, the factory needs