根据卫生部卫医字(89)第25号文件,综合性县级医院要达二级甲等标准,服务态度的满意度必须≥80%,这项指标在评审中具有一票否决权。为此,金坛县人民医院确立了以提高社会满意度,2～3年内达到二级甲等医院的总体发展目标,在以往开展夏季百日优质服务竞赛的基础 According to the No. 25 document of the Ministry of Health, Wei Yi Zi (89), a comprehensive county-level hospital must achieve Level 2 A criteria. The degree of satisfaction with the service attitude must be ≥ 80%. This indicator has one veto in the review. To this end, the Jintan People’s Hospital has established a goal of improving social satisfaction, meeting the overall development goals of Class A hospitals in 2 to 3 years, and building the foundation for the 100-day quality service competition in the past.