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参考咨询服务工作被认为是图书馆工作的核心,是图书馆员价值增值的体现.通过参考咨询馆员与用户的交互,可以有效地促进用户知识的增值,在一定程度上消减用户因海量无序的信息带来认知超载和信息焦虑.参考咨询服务的价值和功能的实现,离不开参考咨询馆员职业素养的提高.以读者为中心,提高读者的满意度是参考咨询馆员不懈的追求.其中,增强自身的职业技能、培养良好的职业态度、塑造美好的职业道德是实现这一诉求的可行路径.
Reference service work is considered to be the core of the library work, is the embodiment of the value added of librarians.Reference consulting librarian and user interaction, can effectively promote the appreciation of user knowledge, to a certain extent, reduce the user due to the mass Order information bring about cognitive overloading and information anxiety.The value of consulting services and the realization of functions are inseparable from the improvement of professional qualifications of reference librarians.Readers as the center and improve the satisfaction of readers is the reference librarian relentless The pursuit of which, to enhance their own professional skills, develop a good professional attitude, create a good professional ethics is a viable path to achieve this appeal.