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国网山东省电力公司(以下简称山东公司)认真贯彻国网公司关于强化以客户为导向服务理念,加强服务协同,创新服务模式,提高服务质量的总体要求,以“彩虹工程”十五年实践为基础,在“三集五大”体系完善提升过程中,探索建设客户导向型“大服务”机制,加快推动供电服务由传统的业务导向模式向客户导向模式转变,取得了显著成效。主要做法山东公司积极推进供电服务由业务导向模式向客户导向模式转变,确立了构建客户导向型“大服
State Grid Shandong Electric Power Co., Ltd. (hereinafter referred to as Shandong Company) conscientiously implemented the overall requirements of SGCC on strengthening customer-oriented service concept, strengthening service cooperation, innovating service mode and improving service quality. The ”Rainbow Project“ Year practice as the foundation, we should explore and establish a customer-oriented and ”big service“ mechanism in the process of improving and upgrading the ”three big five“ system and accelerate the transformation of the power supply service from the traditional business-oriented model to the customer-oriented model. We have obtained Significant results. The main approach Shandong actively promote the power supply services from business-oriented model to customer-oriented model changes, established a customer-oriented model ”service