近几年来,随着车辆技术的日异更新和汽车保有量的大幅增加,汽车维修质量(品质)纠纷也频频发生,除大部分经承、托修双方自行协商解决外,还有一些因双方意见分歧较大投诉到行业管理部门申请调解。从这2年受理调解的20余起维修质量纠纷中,我们采取了一些做法,积累了一些经验,供同仁们参考指正。 In recent years, with the rapid changes in vehicle technology and the substantial increase in vehicle ownership, vehicle maintenance quality (quality) disputes are frequent, in addition to most of the 承 承托 care repair the two sides to solve their own negotiations, there are some due to the two sides Differences in opinion of the larger complaints to the industry management department for mediation. We have taken some measures and accumulated some experience for our colleagues to refer to and correct them from more than 20 disputes over the quality of mediation accepted over the past two years.