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目的:调查农村合作医疗患者的需求,设计合理的服务流程。方法:采取问卷调查的方式随机调查516位农合患者,对相关意见进行统计分析。结果:农合患者对医保政策、疾病防治、医疗模式、服务流程等知识的相对匮乏,导致农村患者在就医过程中难免收到影响,采取针对性的措施后能够更好的服务农合患者。结论:大型综合性医院健全服务体系、改善服务流程对广大农村患者就医存在的积极意义。
Objectives: To investigate the needs of rural cooperative medical patients and to design a reasonable service process. Methods: A random survey of 516 rural residents with a questionnaire survey was conducted to analyze the relevant opinions. Results: The lack of knowledge about medical insurance policy, disease prevention and treatment, medical pattern and service flow among rural patients with agro-syncytic disease will inevitably affect rural patients during their medical treatment and take appropriate measures to better serve rural patients. Conclusion: It is of great significance for a large general hospital to improve the service system and improve the flow of services to the majority of rural patients for medical treatment.