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在全系统、全寿命管理的思想基础上,对航空制造巨商———空客公司的用户支援的组织结构与人力分布进行了剖析;从培训服务、技术出版物、技术支援、维修工程、航材支援、供应商控制等6个方面,对用户支援方法进行了详细研究;结合中国国情,从扩充组织结构、确保航材备件、规范手册编制、加大培训力度、建立快速机制等方面,进行了发展途径的探讨。
Based on the thought of system-wide and life-long management, this paper analyzes the organizational structure and manpower distribution of Airbus, the giant of aviation manufacturing industry, from the aspects of training services, technical publications, technical support, maintenance engineering, Material support, supplier control and other six aspects of user support methods were studied in detail; combined with China’s national conditions, from the expansion of organizational structure to ensure spare parts aviation materials, the preparation of normative manuals, increase training, the establishment of rapid mechanisms, etc. Exploring ways to develop.