如果,飞行中遇到问题,在航空公司,谁第一个知道?如果,飞机突发紧急情况,需要备降、返航等,机组需要谁的支持?如果,飞机延误晚点,地服又从谁那里获得准确答案?在飞行繁忙的今天,飞机的起与落,安全与风险是由什么决定的,这是信息不对称的乘客关注的“飞行秘密”。在首都机场附近的中国国际航空股份有限公司办公大楼的运行控制办公室里,有一个巨大的显示屏,实时跟踪着国航在全世界的2000多架飞机。这里的工作人员 If there is a problem in flight, who knows for the first time in an airline? Who will be supported by the flight crew if an emergency situation arises, an emergency situation needs to be prepared, a return flight, etc.? Where is the accurate answer? In the busy flight today, the ups and downs of the plane, safety and risk is determined by what, this information asymmetric passengers concerned “flight secret ”. In the operation control office of Air China’s office building near Capital Airport, there is a huge display screen that tracks over 200 Air China aircraft in real time worldwide. Staff here