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在当代中国,消费者权益保护工作在各级政府的高度重视下,发展迅速,成效显著。同时,随着时代的发展,当前也遇到了巨大的挑战。目前需要迫切形成共识的是:消费者权益保护是一项基础性政府公共服务供给。一、消费维权获得强力支持的体制机制未能有效实现的原因2012年7月1日,洛阳市工商局12315中心接到消费者李某申诉,称其在某著名国内品牌专卖店购买的该品牌液晶电视在2012年1月29日
In contemporary China, the protection of the rights and interests of consumers under the great attention of governments at all levels has witnessed rapid development and remarkable results. In the meantime, with the development of the times, great challenges have also come up. Currently there is an urgent need to reach a consensus that the protection of consumers’ rights and interests is a basic supply of government public services. First, consumer rights gained strong support for institutional mechanisms failed to effectively achieve the reasons July 1, 2012, Luoyang City Industry and Commerce Bureau 12315 Center received a complaint from consumer Lee, saying that the brand purchased in a well-known domestic brand stores LCD TV on January 29, 2012