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使用邮寄复印病历叫号系统和邮寄申请系统,优化服务流程,实施外地患者复印病历邮寄,拓展服务,有效缓解病历复印的窗口压力,减少外地患者长途奔波和差旅费用的开销,使复印病历患者的投诉率下降3.69%,患者的满意度上升10.77%。病案邮寄服务是一项创新,我们应在服务中不断探索,提升复印病历邮寄率和患者满意率。
Use mailing and copying medical record number system and mail application system to optimize the service process, the implementation of foreign patients copy medical records by mail, expand services to effectively alleviate the pressure on the window of the photocopy of medical records to reduce the cost of long-distance patients in the field and travel expenses so that patients with photocopied records Complaint rate decreased 3.69%, patient satisfaction increased by 10.77%. Medical records service is an innovation, we should continue to explore in the service, improve the copy medical records and patient satisfaction rates.