近期,由航空订票服务所引发的纠纷较为集中,成为消费者投诉的热点之一。从消费者投诉的内容来看,主要反映订票需求未经同意被变更、订票成功却不能正常出票、退票难办且扣费偏高、办理退票退款周期长等。一些网络平台提供订票服务为消费者购票提供了便捷,但“订票容易退票难”的问题也颇让一些消 Recently, disputes caused by air ticket booking services are more concentrated and become one of the hot spots for consumer complaints. From the content of the consumer complaints, the main reflection of the booking requirements without consent was changed, the success of the booking can not be a normal ticket, refund difficult and chargeback high, refund refund for a long period. Some online platforms provide ticket service for consumers to provide a convenient booking, but “easy ticket booking ” is also quite a problem