构建了基于多方参与价值共创、创造性过程与开放式创新绩效评价的概念框架,揭示了多方参与价值共创的机制,提出应将过程导向和价值导向相结合来进行服务创新的持续改进及绩效评价。 This paper constructs a conceptual framework based on multi-stakeholder participation in value creation, creative process and open innovation performance evaluation, reveals the mechanisms by which multiple parties participate in value creation, and proposes that continuous improvement and performance of service innovation should be combined with process orientation and value orientation Evaluation.