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王富开个豆浆摊。头几天只卖出二三十杯,而别人都卖个百八十杯。他很焦急,也纳闷,自己也没少花功夫,怎么就卖不过别人呢?为此他特地到生意较好的豆浆摊喝豆浆。一喝就发现了自己同人家的差距。在服务态度上,人家比他热情、殷勤周到得多;桌面擦拭得相当洁净,特别是豆浆温度,要热有热的,要温有温的,十分适口。他意识到,要想同这样的摊主抢顾客,不处处做得更好那是根本赢不了的。于是他开始了“争抢”工作。先是注意清洁卫生,桌上地下时刻保持干净,豆浆桶擦拭得相当洁净,工作服也洗得又白又净,一看就觉得干净利索。温度上呢,谁想要烫口的,就从保温桶里接;要
Wang Fu opened a soybean milk stand. In the first few days, only twenty or thirty cups were sold, while others sold one hundred and eighty cups. He was very anxious, but also wondered, he did not spend less effort, how to sell but others do? For this purpose he specifically to the business soy milk drink soy milk. One drink found the gap between himself and others. In terms of service attitude, people are more enthusiastic and attentive than he is; the tabletop is very clean, especially soymilk. It must be warm and hot, warm and warm, and very palatable. He realized that if you want to grab a customer with such a stall, you can’t win it without doing it better. So he started a “scrape” job. First, pay attention to cleanliness, keep the table clean underground, soymilk bucket is very clean, the overalls are also washed white and clean, a look and feel clean and agile. As for the temperature, whoever wants to keep his mouth hot will come from the cooler;