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在长期的社保经办工作实践中,社保人清醒地认识到:服务受众的满意度决定着服务质量的优质度,只有把民间的“衙门”印象和政府的“公仆”姿态联系起来,把单纯的业务经办和丰富的服务供给结合起来,把群众的迫切需求和自身的能效评估对应起来,深入地了解参保群众的需求,才能为他们提供实用而到位的服务。服务理念的跟进和服务举措的布设既是社保精神的充分彰显,更是对社保组织文化的深刻诠释
In the long-term practice of social insurance management, the social security people clearly realize that the satisfaction of serving the audience determines the quality of service, and only by connecting the private “Yamen” and the government’s “public servant” attitude In the meantime, it is necessary to combine simple business operations with abundant service supply, match the urgent needs of the masses with their own energy efficiency assessments, and thoroughly understand the needs of the insured masses in order to provide them with practical and in-place services. The follow-up of service concept and the deployment of service measures are not only the full manifestation of the spirit of social security, but also a profound interpretation of the social security organization culture