顾客对产品和服务的满意程度,其现实和潜在的需求,往往通过闲谈表现出来.据说,设计双门冰箱的灵感就是来自一位家庭主妇的闲谈.这位妇女说,每次一打开冰箱,冷气就向外流散,很可惜.日本一家电机公司根据这句简单的话,很快设计、制造出畅销的新产品. Customer satisfaction with products and services, their real and potential needs, often expressed through chat, is said to be the inspiration for designing a two-door refrigerator from a housewife’s chat, and the woman said every time she opened the refrigerator, It is a pity that the air-conditioner will flow outwards, and unfortunately, a Japanese motor company quickly designed and manufactured a best-selling new product based on this simple sentence.