眼下,我们正从商品经营时代,进入到面对每一个顾客的商业时代。由互联网科技带来的新一轮消费变革,已经席卷了这个世界。二十世纪五六十年代,美国消费者崛起改变了世界经济。现在,中国已取代日本成为世界第二大消费经济体。中国每年私人消费达3.3万亿美元,占世界私人消费总量的8%,而这只是刚刚开始。美国咨询公司麦肯锡预计,2022年,中国城市居民消费将在2012年l0万亿 Right now, we are moving from the era of merchandise management to the business era of facing each customer. The new round of consumer revolution brought by Internet technology has swept the world. In the 1950s and 1960s, the rise of American consumers changed the world economy. Now China has replaced Japan as the world’s second-largest consumer economy. China spends 3.3 trillion U.S. dollars of private consumption each year, accounting for 8% of the total private consumption in the world. This is just the beginning. McKinsey, a consulting firm in the United States, predicts that spending by urban residents in China will reach 10 trillion yuan in 2012