电网企业只有向客户提供合格的电能、优质的服务和相应的附加业务,才能保障供电的可靠性与服务的优质性,提高电力客户的用电满意度,培养客户的忠诚度,促进企业的稳健发展。在激烈的市场竞争中,客户对电网企业电力营销供电服务质量要求日益增高,因此,电网企业必须高度重视提高电力营销供电服务的管理水平。 Only by providing qualified electric power, high-quality service and corresponding additional services to the customers, the power grid enterprises can guarantee the reliability of power supply and the high quality of service, improve the power consumption satisfaction of electric customers, cultivate the loyalty of customers and promote the steady development of. In the fierce competition in the market, customers are demanding more and more power service quality for power grid enterprises. Therefore, power grid enterprises must attach great importance to improving the management level of power marketing and power supply services.