日本松下电器公司在全国拥有2.5万家本系统的销售商店。但是曾经有一段时期,销售量减少了30％左右,生意被系统外的其他商店抢走了。松下公司副总经理佐久间升二对此进行了调查,发现生意外流的原因是:品种单一,店铺狭小、肮脏,商品陈列杂乱无章。他决定进行一次彻底改造,提出了“人文”商店的模式。 Matsushita Electric Co., Ltd. has 25,000 sales outlets for this system throughout the country. But there was a period of time when sales fell by about 30% and business was taken away by other stores outside the system. Sakusaki Sakaji, Deputy General Manager of Panasonic Corporation, conducted an investigation and found that the cause of the unintended flow was a single species, narrow and dirty shops, and disorganized product display. He decided to undergo a thorough transformation and put forward the “humanities” shop model.