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目的了解和评价口腔诊所就诊患者对医疗服务的满意度。方法选择河北省保定市北市区世林口腔诊所作为调查单位,对就诊患者进行现场整群调查,采用“一对一”的调查方式,以即刻答题方式完成问卷。结果不同年龄就诊患者对口腔医疗环境、辅助人员服务态度、口腔医生服务态度、口腔医生医疗质量、口腔医疗费用、口腔医疗设备的满意度差异均无统计学意义(P>0.05);不同性别和不同文化程度就诊患者对医疗费用的满意度以及不同收入水平就诊患者对医疗设备的满意度差异有统计学意义(P<0.05)。结论口腔诊所就诊患者对医疗费用的满意度最低,提示我们要改进医疗费用管理,全面提高就诊患者医疗服务满意度。
Objective To understand and evaluate the satisfaction of patients in the dental clinic for medical services. Methods We selected Beilin Shihlin Stomatological Clinic in Baoding City, Hebei Province as the investigation unit to carry out an on-site cluster investigation on the patients and use “one to one” survey method to complete the questionnaire with instant answer method. Results There was no significant difference in the satisfaction of dental care environment, staff attitude, attitude of dentist, dentist’s medical quality, dental care cost and dental medical equipment among patients of different ages (P> 0.05) The patients ’satisfaction with medical expenses and the patients’ satisfaction with medical equipment at different income levels were statistically significant (P <0.05). Conclusion The patients in the dental clinic have the lowest satisfaction with the medical expenses, which prompts us to improve the management of the medical expenses and improve the satisfaction of the medical service of the patients comprehensively.