作为眼镜业的从业人员,最头疼的事莫过于被顾客投诉。受到投诉固然不好,但处理得当反而会使坏事变成好事,不但留住了老顾客,而且还会由此提高信誉,带来新的商机。 去年冬天的一天,一位顾客拿来了一副断了一条镜腿的无框眼镜,说她一年前在另一家店配了这副无框的散光镜,随之而来的是无尽的烦恼。要 As the practitioners in the optical industry, the most troublesome thing is that the customer complaints. Being complained is not a bad idea, but being properly handled turns a bad thing into a good thing. It not only retains its old customers, but also increases its credibility and brings new business opportunities. One winter last winter, a customer brought in a pair of rimless glasses with a broken leg, saying that she had a pair of rimless astigmatism lenses in another store a year earlier and had followed it with endless upset. want