汽车工业发展到今天的地步,市场竞争绝不局限 于产品的水平和价格,其热点已扩大至售后服务领 域。桑塔纳轿车成功的经验已为世人所瞩目,实际情 况往往是谁的售后服务好,谁就能得“民心”,进而得 “天下”。 The development of the automotive industry to the point where the market competition is by no means limited to the level of products and prices, the hot spots have been extended to the field of after-sales service. Santana successful experience of the car has been the world’s attention, the actual situation is often who the after-sales service is good, who will be able to “people”, then get “the world.”