医院危机管理,是指医院对突然发生、过程短暂或者持续,对医院损害巨大、对医院经营管理产生巨大负面影响,甚至会导致医院倒闭的突发性事件的识别、预测、监控、处理和善后的全过程。医院危机具有以下主要特征:不可完全预知性;时间紧迫性;严重的破坏性;高度不可控性。医院危机的上述特征决定了其对医院的生存、稳定构成巨大威胁,要求 Hospital crisis management refers to the hospital to identify, predict, monitor, handle and rehabilitate unexpected events that happen suddenly, with short or continuous process, huge damage to the hospital, huge negative impact on the operation and management of the hospital, and even the collapse of the hospital. The whole process. The hospital crisis has the following main features: imperfect predictability; time urgency; serious destructiveness; and high degree of uncontrollability. The characteristics of the hospital crisis above determine the hospital’s survival and stability pose a tremendous threat to the requirements