在全局(公司)系统开展的“电力走向市场与转变思想观念大讨论”活动中,对供电企业其核心问题是提高供电服务质量和水平得市场。 以优质服务赢 一、供电服务中存在的问题及原因 电力是一种特殊商品,供电企业必须以市场为导向,追求企业的最佳效益,确保企业的生存和发展。同时,供电作为一项社会公益性事业,服务是具本质属性,为客户提供优质服务是供电企业始终追求的目标。长期以来,供电部门始终奉行“人民电业为人民”的行业宗旨,立足于搞好服务,为社会 In the global (company) system to carry out the “electric power to the market and change the ideological concept of discussion” activities, the core problem for power supply companies is to improve the quality of service and level of access to the market. Win with quality service I. Problems and causes in power supply service Electricity is a special commodity. Power supply companies must be market-oriented, pursue the best benefits of the company, and ensure the survival and development of the company. At the same time, as a social welfare business, power supply is an essential attribute of services. Providing quality services to customers is a goal that power supply companies have always pursued. For a long time, the power supply department has always pursued the industry tenet of “the People’s Electric Industry is the People”, based on good service and social