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1.家电维修服务将成新兴行业。从中国家用电器维修协会和首届国际化家用电器服务理念与技术高级论坛中获悉,随着消费者对家电售后服务要求的增长,各家电生产企业在售后服务方面的投入不断加大,已经使家电行业出现了“产品趋同,竞争服务”的局面。但随着家电行业分工的日益专业化,一向被视为家电生产厂必备的服务体系将逐步脱离生产企业的趋势,也就是说,家电售后服务,维修行业与生产厂家将逐步脱离,成为独立于生产企业的行业,家电维修将逐步成为一项新兴行业。打破品牌,实现企业间的合作,形成“你有优势我就让你帮我做”的社会化、专业化的格局。
1. Appliance repair services will become emerging industries. From the China Household Electrical Appliances Maintenance Association and the first session of the International Forum on Ideas and Technology of International Home Appliance Service, it was learned that as consumers’ demand for home appliance after-sales services grew, the investment of various home appliance manufacturers in the after-sales service continued to increase. The industry has seen a “product convergence, competitive service” situation. However, with the increasing specialization of the home appliance industry, the necessary service system has always been regarded as a trend away from the production companies. That is to say, after-sales service, maintenance, and manufacturers of household appliances will gradually separate and become independent. In the production industry, appliance repair will gradually become a new industry. Break the brand and realize the cooperation between enterprises, form a social and professional pattern of “you have the advantage, let me help you do it”.