心理学家认为:情感是一种态度,是对自身的心理需要是否得到满足的反映;情绪则是人内在情感的外在表现。喜怒哀乐人皆有之,情绪是生命的指挥棒,好的情绪能激发斗志,鼓舞士气,坏的情绪破坏人的内心平衡,对身心和人际关系都可能造成无法弥补的损害。班组长由于所受的教育不同,所处的工作环境 Psychologists think: emotion is an attitude, a reflection of whether or not its own psychological needs are met; and emotion is an external manifestation of inner emotions. Emotions are the baton of life. Good emotions can inspire morale and boost morale. Bad emotions destroy the inner balance of one’s body and may cause irreparable harm to both body and mind and interpersonal relationships. Team leader due to different education, the work environment