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目的:探讨改进流程管理对手术室工作效率的影响。方法:将流程管理理论用于手术室工作,在手术室实施规范、科学的流程管理,收集应用规范流程化管理后手术室的工作效率数据,进行分析。结果:实施流程管理后,手术室第一台手术等待时间、手术间隔时间均有所降低,平均日手术量得到提高(P<0.05);患者手术满意度提高到92.31%,明显高于实施前的82.05%(P<0.05);手术室医生和护士对手术室管理的满意度提高到91.07%,明显高于实施前的80.36%(P<0.05)。结论:在手术室应用规范化的流程管理,可以显著提高手术室的工作效率、患者满意度和医护人员对手术室管理的满意度。
Objective: To explore the impact of improved process management on operating room efficiency. Methods: Applying the theory of workflow management to the operating room, implementing the normative and scientific process management in the operating room, and collecting the operating efficiency data of the operating room after the application of the standardized workflow management. Results: After the implementation of process management, the first operation waiting time and operating time interval decreased and the average daily operation volume increased (P <0.05). The satisfaction of patients increased to 92.31%, which was significantly higher than that before implementation (P <0.05). The satisfaction of operation room doctors and nurses to operating room management increased to 91.07%, which was significantly higher than that before operation (80.36%, P <0.05). Conclusion: The application of standardized process management in the operating room can significantly improve operating room operating efficiency, patient satisfaction and medical staff satisfaction with operating room management.