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目的探讨基于JCI标准的门诊药房质量监督管理方法,改进门诊药房的工作与服务质量。方法 JCI标准结合等级医院评审标准,建立C-B-A 3级递进式门诊药房质量控制目标和评价指标,并对2015年5月—9月的门诊药房质量监督检查结果进行分析总结。结果按C级评价指标进行检查,16个检查项目中有6项发现问题,分别为1药房环境、药品储存、消防安全;2药品效期管理;3特殊药品管理;4高警讯药品管理;5冷藏药品管理;6流程管理6项,其中前4项的扣分值占总扣分值80%以上。结论将JCI标准的“质量,安全,持续不断的质量改进”的理念应用于药房质量督导工作中,利于持续保证药房质量管理的质量。
Objective To explore the method of quality supervision and management of outpatient pharmacy based on JCI standard and to improve the quality of service and work in outpatient pharmacy. Methods The JCI standard combined with the grade hospital accreditation standards, the establishment of C-B-A three-level progressive outpatient pharmacy quality control objectives and evaluation indicators, and 2015 May-September outpatient pharmacy quality supervision and inspection results were analyzed and summarized. The results were evaluated according to the C-level evaluation index. Six of the 16 inspection items were found to be problems, including 1 pharmacy environment, drug storage, fire safety, 2 drug efficacy management, 3 special drug management, 4 high alert drug management, 5 Refrigerated medicine management 6 Process management 6 items, of which the first 4 items deducted the total deduction value of 80% or more. Conclusion The JCI standard “quality, safety, continuous quality improvement” concept applied to pharmacy quality supervision work, help to continuously ensure the quality of pharmacy quality management.