服务第一 在21世纪的第一年，国际汽车工业竞争中最重要的因素是什么﹖回答是服务第一、服务至上。在今后一年甚至更长的时间，顾客将要求得到更快速传递信息的服务。服务将开始成为一种独特的、超值的工程产品，并将包含汽车的质量、价格和销售等多方面的活动。最近，美国通用 Service First What is the most important factor in the competition in the international auto industry in the first year of the 21st century? The answer is service first and service first. In the next year or even longer, customers will demand faster delivery of information. The service will begin to become a unique, premium engineering product that will include many aspects of the car’s quality, price, and sales. Recently, U.S. General