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濮阳县百货公司根据市场形势和企业特点,从1987年开始在企业内部实行双承包责任制。双承包责任制内容。双承包责任制在范围上,既对一线上岗人员承包,又对行政管理人员实行承包。在内容上,既承包经济效益指标,又承包社会效益指标。其办法是,商店对柜组承包两大效益指标,然后商店把指标分解到各个柜组,柜组对个人实行目标管理、定量考核。实行双百分计奖,层层严格考核,以经济效益定分配、社会效益定奖罚,并相应建立服务质量的二级管理(商店、经营部二级,设值班经理或主任)、三级负责(公司经理对商店负责,商店对服务态度、服务纪律负责,营业员对包干负责,文明经商)、五项目标(服务主动、文明用语、遵守纪律、公平交易、商店陈列卫生)、四化(服务态度与业务技术管理经常化、检查考核标准化、业务培训制度化、服务管理程序化)的要求。
Based on the market situation and the characteristics of the company, Xiangyang County Department Store has implemented a double contract responsibility system within the company since 1987. Double contract responsibility system content. The scope of the double contract responsibility system is not only contracting for on-line staff but also contracting administrative staff. In terms of content, both contracted economic efficiency indicators and contracted social benefits indicators. The approach is that the store will contract two major performance indicators for the cabinet group, and the store will then decompose the indicators into each counter group. The counter group will carry out target management and quantitative assessment of individuals. Implementation of double-percentage awards, rigorous assessment at all levels, distribution of economic benefits, and social benefits awards and penalties, and the establishment of secondary management of service quality (level 2 in shops, sales offices, duty managers or directors), 3rd level Responsible (the company manager is responsible for the store, the store is responsible for service attitude, service discipline, the salesperson is responsible for the contract, civilized business), five goals (service initiative, civilized language, compliance, fair trade, store display hygiene), Sihuan ( Service Attitudes and Business Technology Management Regularization, Inspection and Assessment Standardization, Business Training Systemization, and Service Management Procedures.