急诊作为医院抢救患者的第一线,由于患者病情紧急、复杂、变化快,产生医疗纠纷甚至出现医疗事故的可能性较大[1]。因此,正确有效防范急诊护患纠纷非常重要。我科通过采取积极的防范措施,有效地降低了急诊护患纠纷的发生。现介绍如下。1原因分析1.1语言沟通技巧欠佳急诊抢救的患 As the first line of emergency treatment for patients in hospitals, emergency patients are more likely to be medical malpractices or even medical accidents because of their emergency, complicated and rapid changes. Therefore, it is very important to correctly and effectively prevent nurse-patient disputes in emergency department. By taking active preventive measures, our department effectively reduced the occurrence of emergency nurse-patient disputes. Now introduced as follows. 1 reason analysis 1.1 poor communication skills of the emergency treatment of emergency