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一、引言保障和改善民生是西部大开发和边疆治理的首要目标,而对民生和基本公共服务体系进行系统、定期的监测评估是进一步保障和改善民生的基础。自20世纪90年代以来,以公民满意度为导向,基于公民公平性和便利性等要求去评估和改进政府公共服务绩效成为世界各国政府的普遍做法。党的十八大报告提出要构建“人民
I. INTRODUCTION To safeguard and improve people’s livelihood is the primary goal of the development of the western region and border control. A systematic and regular monitoring and assessment of people’s livelihood and basic public service system is the basis for further safeguarding and improving people’s livelihood. Since the 1990s, it has become a common practice for governments all over the world to evaluate and improve the performance of government public service based on the demands of citizens ’fairness and convenience based on citizens’ satisfaction. The report of the 18th CPC National Congress proposed building a ”people."