全面质量管理是企业为了能够在最经济的水平上并考虑到充分满足顾客要求的条件下进行市场研究、设计、制造和售后服务,把企业内各部门的研制质量、维持质量和提高质量的活动构成为一体的一种有效的体系。这一质量管理办法有两个核心。其一是永无止境地推进质量改进,也就是人们所说的持续不断地改进质量;另一个是追求用户满意的目标,要不断地满足或超出用户的期望。质量是指“最适合于一定顾客的要求”。这些要求是:产品的实际用途国;产品的售价。在“质量控制”这一短语中,“控制”一词表示一种管理手段,包括四个步骤 Total quality management is the enterprise to market research, design, manufacture and after-sales service under the most economical level and under the conditions of fully meeting the requirements of customers, to develop the quality, maintain the quality and improve the quality of the various departments in the enterprise Form an integrated system of an effective. This quality management approach has two core. One is to endlessly promote quality improvement, which is what people call continuous improvement of quality; the other is the pursuit of customer satisfaction goals, we must continue to meet or exceed the user's expectations. Quality refers to “the most suitable for a certain customer requirements.” These requirements are: the actual country of use of the product; the selling price of the product. In the phrase “quality control”, the term “control” indicates a management tool consisting of four steps