学分制改革后,高职院校教学运行管理工作发生了较大转变,基于顾客满意理论,对高职院校教学运行管理工作服务满意度进行问卷调查,了解学分制改革后教学运行管理工作服务现状,为教学运行管理工作服务质量的不断完善提供实证依据。 After the reform of the credit system, the teaching operation and management in higher vocational colleges have undergone a great change. Based on the theory of customer satisfaction, a questionnaire survey was conducted on the service satisfaction of teaching operation and management in higher vocational colleges. After the credit system reform, the operation and management of teaching and learning services The status quo, to provide a positive evidence for the continuous improvement of service quality of teaching and operation management.