随着中国加入世界贸易组织,企业面临着激烈的市场竞争,售后服务将成为企业面对入世后应对激烈竞争的重要手段之一,成为培育企业核心竞争力的一个主要途径。但是,综观国内制造企业为消费者提供的售后服务,良莠不齐,从总体上看确实令人为之心忧。做好产品的售后服务工作对促进制造企业的发展非常重要,不容忽 With China’s accession to the World Trade Organization, enterprises are faced with fierce market competition. After-sales service will become one of the most important means for enterprises to cope with fierce competition after joining the WTO and become a major way to cultivate their core competitiveness. However, a comprehensive view of the domestic manufacturing enterprises to provide consumers with after-sales service, good and bad, in general, is indeed a cause for concern. Good after-sales service to promote the development of manufacturing enterprises is very important, can not be ignored