“尽可能为顾客提供便利”是不少商家营销中的基本宗旨,但如何真正在细微之处体现“顾客至上”则需要实际手段和措施。也许文中批评的商家自有一番道理:功能的增加带动技术投资的增加,最终成本将转嫁到消费者身上。孰是孰非?亦或有其它高见,欢迎来稿讨论! “As far as possible to provide customers with convenience” is the basic purpose of many business marketing, but how to truly reflect the “customer first” in the subtle needs real measures and measures. Perhaps the businessmen criticized in this article have their own reasons: The increase of the function will drive the increase of technology investment, and the final cost will be passed on to consumers. Is it true or not? Or have other ideas, welcome to discuss the contribution!