随着IT市场竞争的重心由“技术和产品”向“应用和服务”的转变,IT产业的发展战略也由“以产品为导向”转向“以客户为导向”。服务器作为网络发展的重要环节,其服务也取得了与产品同等重要的价值。有调查表明,服务、价格、知名度、质量、可靠性等分居影响用户购买因素的前五位。作为高技术含量的产品,服务器的服务不仅需要传统的服务解决运作 As the focus of IT market competition changes from “technology and products” to “applications and services,” the IT industry’s development strategy also shifts from “product-oriented” to “customer-oriented.” As an important part of network development, the server has achieved the same important value as the product. Some surveys have shown that separation of service, price, popularity, quality, reliability, etc. affects the top five factors in the purchase of users. As a high-tech product, server services not only require traditional service solutions