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回顾了医疗纠纷的背景与现状,针对医疗纠纷多发和处理难的问题,提出了医疗纠纷反应链的概念,介绍了医疗纠纷反应链的框架结构、主要内容、基本原理和主要特点等。论述反应链作为处理医疗纠纷的常用工具,可从患者权利的角度考察纠纷相关各方履行职责的情况。反应链旨在重塑医师的职业道德并提升医疗质量,也呼吁患者重建对医师的信任。同时反应链提示科学地分析医疗纠纷全过程以及各影响因素,发挥整合优势,能促使医疗纠纷的顺利解决。
The background and status quo of medical disputes are reviewed. The concept of medical dispute response chain is put forward in view of the frequent and complicated medical disputes. The framework, main contents, basic principles and main features of the medical dispute response chain are also introduced. As a commonly used tool to deal with medical disputes, the reaction chain can be used to examine the fulfillment of duties by all the parties involved in the dispute from the perspective of patients’ rights. The reaction chain is designed to reshape the professional ethics of doctors and improve the quality of care, and to urge patients to rebuild confidence in their physicians. At the same time, the reaction chain prompts scientific analysis of the whole process of medical disputes as well as the various influencing factors, exerting the advantages of integration and prompting a smooth solution of medical disputes.