在我国,保护消费者权益问题,是随着经济体制改革的深入而逐步引起有关部门重视的。在传统的计划经济体制下,短缺成为经济运行的常态,生产什么,就供给什么,购买什么,消费什么,消费者凭计划、指标、标证购买消费品,消费者没有选择消费品和服务的自由及其权利。随着我国商品经济的发展,消费品日益丰富多彩,人们对消费品和服务的选择性逐步扩大。特别是在向社会主义市场经济体制转变的过程中,在市场经济体制建立初期,多种经济成分并存、多种经营方式并存,使得多元的经济利益主体相互交错,尤其是消费者与生产者、经营者在利益上的矛盾还比较尖锐,消费者权益往往容易受到损害,保护消费者权益的问题就显得十分突出。消费者权益,是指消费者的权利和利益,它反映消费者与生产、经营者之间的物质利益关 In our country, the issue of protecting the rights and interests of consumers has gradually drawn the attention of relevant departments along with the deepening of economic restructuring. Under the traditional system of planned economy, the shortage has become the norm of economic operation, what is produced, what is supplied, what is purchased, what is consumed, and consumers are free to purchase consumer goods on the basis of plans, indicators and labeling and that consumers have no choice of consumer goods and services and Its right. With the development of the commodity economy in our country, the consumer goods are increasingly rich and colorful, and people are gradually expanding their choices of consumer goods and services. In particular, during the transition to the socialist market economic system, in the early days of the establishment of a market economy system, the coexistence of multiple economic components and the coexistence of diversified operating modes led to the staggering of multiple economic interests, in particular, consumers and producers, Operators in the interests of the contradiction is still relatively sharp, consumers are often vulnerable to damage the rights and interests of consumers to protect the issue becomes very prominent. Consumer rights and interests, refers to the rights and interests of consumers, it reflects the material interests of consumers and production, operators