何谓“沟通”?《现代汉语词典》注释:“使双方能通连。”人际交往的成败很大程度取决于沟通。沟通是决定营销成功最基本,最重要的手段,只有双方心中如清泉欢畅,潺潺流水,做到心心相印,一拍即合,那么合作才有了美好的起点和良好的开端。事实上,旅行社营销人员与客户沟通的水平如何,事关旅行社业务的发展与扩张,只 What is “communication”? “Modern Chinese Dictionary” Note: “to make both sides connected. ” The success or failure of interpersonal communication depends largely on communication. Communication is the most basic and important means of determining the success of marketing. Only when the hearts of both parties are as cheerful, gurgling and flowing as they are with one heart and soul, then the cooperation will have a good starting point and a good beginning. In fact, travel marketers and customers how the level of communication, related to travel agency business development and expansion, only