从“雨越大越好”说起许兴盛一日下午，我到某支局去存款，适逢下雨。在填写存单时，突听两营业员在讲“雨越大越好，下大了，也就没人来了，我们也就可以早下班了”。闻之，心中怦然一惊！两位营业员的话反映出三个值得重视的问题：首先，我们的营业员缺乏服务意识。其次... Speaking from the “rain is bigger the better” Speaking on the afternoon of Xu Xingsheng, I went to a branch to deposit, coincides with the rain. When filling in the deposit receipt, I suddenly heard two salespeople talking about “the bigger the rain, the better, the next big, no one is coming, and we will be able to work early.” Smell, mind suddenly surprised! Two salesperson’s words reflect three issues worthy of attention: First, our sales staff lack of service awareness. Second ...