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本文以浙江省××市为例,以问卷调查为数据采集的主要方式,并以SPSS统计软件对所采集数据进行初步的分析,分析我国地方政府公众满意度及个人满意度的评价体系构建、生成因素,选取和鉴别能够确切反映这些起因和效果因素的观测指标,对地方政府公众满意度指数和个人满意度指数进行估计和评析,探究影响我国地方政府公众满意度指数、个人满意度指数的主要原因,推断提高我国地方政府公众满意度、个人满意度的途径,进而探究地方政府公众满意度与个人满意度之间的关系。
In this paper, taking XX City in Zhejiang Province as an example, taking the questionnaire as the main method of data collection, and using SPSS statistical software to conduct a preliminary analysis of the data collected, this paper analyzes the construction of the evaluation system of public satisfaction and personal satisfaction of local governments in our country, Generation factors, select and identify the observation indicators that can accurately reflect these causes and effect factors, and estimate and evaluate the local government’s public satisfaction index and personal satisfaction index to explore the impact of the local government’s public satisfaction index and personal satisfaction index The main reason is to infer ways to improve the public satisfaction and personal satisfaction of local government in our country and to explore the relationship between public satisfaction and personal satisfaction of local government.