论文部分内容阅读
为了解实际航班上乘客对于舒适度的主观感受,在34个国际航班和103个国内航班上进行了问卷调查,共收回有效问卷150份。问卷调查分析结果表明,乘客对座舱环境的总体满意度较好;噪声是乘客主要的不满意因素,且与乘客对总体环境的满意度密切相关;空客在冷热、气压、噪音、照明、空气品质各项的满意度和总体满意度均高于波音飞机;国内航线在照明、空气品质、冷热感受方面的满意度明显高于国际航线。
In order to understand the subjective feeling of comfort for passengers on actual flights, a questionnaire survey was conducted on 34 international flights and 103 domestic flights, and 150 valid questionnaires were collected. The results of the questionnaire survey show that passengers are generally satisfied with the cockpit environment. Noise is the main factor of dissatisfaction with passengers and is closely related to passengers’ satisfaction with the overall environment. Airbus is not only responsible for the heat, air pressure, noise, lighting, Air quality satisfaction and overall satisfaction are higher than Boeing aircraft; domestic airlines in the lighting, air quality, hot and cold feelings of satisfaction was significantly higher than the international routes.