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随着现今社会人群生活与知识水平的提高,患者对于医院的评价开始不仅限于医师的治疗水平,相应的护理过程也得到了患者与家属的重视。这就不仅要求护理人员需具备过硬的专业素质,不断革新自己的专业储备,更强调护理过程应更加落实基础服务,让患者感受到优质、安全的服务质量。为顺应目前临床护理工作中的诸多要求,迫切需要一种全新的质量管理模式。而全面质量管理(TQM)则正是包含了诸多护理内容且能理想迎合护理要求的全新管理模式。此模式能够给予护理人员一个完整的规范操作模板,在医院的管理上具有重要作用。
With the improvement of people’s life and knowledge level in today’s society, patients ’evaluation of the hospital begins not only with the level of physicians’ treatment, but also the patients and their families attach importance to the corresponding nursing process. This not only requires nursing staff to have excellent professional qualities, constantly innovate their own professional reserves, but also emphasize the nursing process should be more basic services to enable patients to feel the quality and safety of service quality. In order to comply with the current clinical nursing work in many requirements, an urgent need for a new quality management model. Total Quality Management (TQM) is the new management paradigm that embraces many aspects of care and caters to the demands of care ideally. This model can give nurses a complete standardized operation template and play an important role in the management of the hospital.