听到很多人郑重其事地说 :管理就是沟通。似乎对于沟通的重要性已经有了充分的认识。但事实是 :沟通不良几乎是每个企业都存在的老毛病。企业的机构越是复杂 ,其沟通越是困难。往往基层的许多建设性意见未及反馈至高层决策者 ,便已被层层扼杀 ;而高层决策的传达 ,常常也无法以 I heard a lot of people solemnly said: Management is the communication. It seems that the importance of communication is well understood. But the fact is: Bad communication is almost an old problem for every business. The more complicated the organization of the business, the more difficult it is to communicate. Often, many constructive opinions at the grassroots level have not been fed back to top-level policy makers and have been strangled at every level. However, the dissemination of high-level decision-making often can not