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很多企业不在乎客户满意工程,他们在乎的是销售量,却忘了销售量是由客户所给予的,企业的利润是忠诚的客户和他们的口碑所带来的。 8月份是佳杰印刷开业的第二个月,公司的销售额增长了10%,生产成本比上月下降了35%。但佳杰要保持持续发展,要走的路还很长。为此,我们提出创建客户满意工程的目标。今后佳杰印刷的经营方式,要从吸引客户上门(如邮寄促销卡片、客户介绍客户等),转变为推动客户满意工程。佳杰的客户满意工程从何处着手呢?首先,要选择并明确客户群体,知道谁是我们的客户,谁不是我们的客户。其次,在确定客户群体后,所有的工作目标都必须从客户需求开始,并提供适度的售后服务。佳杰必须从看得
Many companies do not care about customer satisfaction projects, they care about the sales, but forgot the sales are given by the customer, the company’s profits are loyal customers and their word of mouth brought. August was the second month of JJ Printing’s opening, with sales up 10% and production costs down 35% from the previous month. However, Jiajie want to maintain sustainable development, to go a long way. To this end, we propose to create a customer satisfaction project goal. In the future, JJ Printing will be transformed into a project to promote customer satisfaction by attracting customers on-site (such as mailing promotional cards and introducing clients to customers). JJ’s customer satisfaction project where to start? First of all, we must select and clear customer base, to know who our customers, who are not our customers. Second, after determining the customer base, all work objectives must start from the client’s needs and provide a modest after-sales service. Jiajie must see