社会主义市场经济体制的建立,使我们不仅面临着通信能力方面的挑战,也面临着经营服务方面的挑战。当前,社会呼声较高的服务问题,主要表现在市话障碍查修难、乱收费、对一些份内应做的查询解释工作一推了之,以及窗口服务人员缺乏热情等方面。我以为,出现这些问题的原因,有以下几方面:一是企业领导的主要精 The establishment of the socialist market economic system has not only made us face not only the challenges in terms of communication capabilities but also the challenges in business and service. At present, the service problems with a high social appeal are mainly manifested in the difficulties of overhauling the local telephone problems, the arbitrary charges, the inquiries and inquiries that should be made in some cases, and the lack of enthusiasm among window service personnel. I think the reasons for these problems, the following aspects: First, the main business leaders of fine