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在当今市场经济条件下,企业间的竞争实质上是顾客之争,企业成功的关键在于最大限度地满足顾客现在的和潜在的需求,满意的、忠诚的顾客群是企业无形的财富。2000版ISO9000族标准“始于顾客需求,终于顾客满意”,为企业规划了一个闭环的持续改进创新体系,拟定了一个行之有效的现代
In today’s market economy, competition among enterprises is essentially a battle for customers. The key to business success lies in maximizing the current and potential needs of customers. A satisfied and loyal customer base is an intangible asset of an enterprise. The 2000 edition of the ISO 9000 family of standards began with customer needs and finally satisfied with customers. It planned a closed-loop continuous improvement and innovation system for the company and developed an effective modern model.