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民航企业服务出现差错说:sorry,有人认为如果民航企业缺乏诚意这便是封口费,这里岂不说是不是封口费。作为民航企业服务一旦出现差错道歉是必须的,但道歉是远远不够的,更重要的是应该采取及时的服务补救。从我国民航企业对服务认识的程度来看,长期以来缺乏对服务补救的正确认识,忽视服务补救的作用,似乎服务是服务,补救是补救。这一认识与国外一些航空公司相比还存
Civil aviation business services error said: Sorry, some people think that if the lack of sincerity of civil aviation business is the sealing fee, would not say here is not a sealing fee. As an apology for the failure of civil aviation enterprise services is necessary, apology is not enough. More importantly, timely service recovery should be taken. Judging from the degree of recognition of service by civil aviation enterprises in our country, the lack of a correct understanding of service recovery has long neglected the role of service recovery. It seems that service is service and recovery is a remedy. This understanding compared with some foreign airlines still exist