周恩来总理在日理万机的繁忙工作中,一以贯之地十分关心、重视人民来信来访工作,把它当成党和政府联系人民群众的方法与桥梁,对处理人民内部矛盾以及由此引发的群体性事件作了富有成效的探索。他总是一丝不苟 In his busy work, Premier Chou En-lai has always followed and paid great attention to the work of people’s letters and visits, regarded it as a method and bridge linking the party and the government to the masses of the people, and made rich the handling of the contradictions among the people and the mass incidents arising therefrom Effective exploration. He is always meticulous